- Please be there to sign for the delivery and inspect the item for potential damages. All shipments over $50 in value will require a signature.
- Any changes in delivery address while shipment in transit will incur a $15 CHANGE OF ADDRESS FEE.
- Any items returned to sender by carrier will incure double shipping and handling fee.
Shipping and handling are calculated in the shopping cart once you finish adding your items. Then you will be requested to enter your zip code. Based on the weight of the items and your zipcode, our shopping cart will offer you several shipping options to select from and the cost for each option.
Delivery time varies based on your location and shipping service requested. You can see an estimate of ground delivery time on the above map. Unless you've requested "EXPRESS DELIVERY", please allow up to 7 business days for the delivery of your order in the USA, and up to 15 business days for International orders including CANADA. That includes UPS Ground and USPS Priority Mail service. Even though most items we try to keep in stock at our warehouse, some items we drop ship from our suppliers directly. So if you need a rush delivery, make sure you select express delivery option.
If you want guaranteed NEXT "Business" Day or 2nd "Business" Day delivery, or your order is urgent, then request so in the shopping cart. All express shipping services need to be submitted online by 3PM EST or over the phone by 5PM EST.
Saturday deliveries are among premium services and subject to additional charges as per the carrier. We highly recommend you submit special delivery orders through one of our sales staff. Please note that if you need Saturday Delivery, you will need to mention that in the shopping cart. Additional charges (~$15 ) will apply for Saturday delivery.
Customers Outside the Continental U.S.
If you wish to ship something outside the continental U.S., you may contact us for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. You can also try online by adding the item to the shopping cart, then proceed to "Calculate Shipping". For all international orders, we are not responsible for any taxes, duties, or any other fees in your country as a result of your order.
Same Day Shipping
'Same Day Shipping' indicates that an item is in stock in our warehouse and will ship the same day you order it, provided your order is placed prior to 2pm EST. Please note that 'Same Day Shipping' does not mean that your order will arrive at your shipping destination the same day you order it.
Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.
If you require any type of special delivery for large items please let us know at the time of ordering. There may be additional charges for items such as lift-gates, special size truck, etc. A lift-gate is a mechanism on the truck that lowers your shipment from the truck bed to the ground, which is required if you do not have a forklift or loading dock.
We will contact you before shipping if additional charges will apply. The trucking service will contact you 1-2 days before delivery to schedule the delivery time.
The delivery driver will deliver your items curbside of your home. They are not responsible for taking the product onto your driveway or into your home. Therefore, moving the item from curbside may require your assistance. You can always ask the driver to assist you and they may but they are not required.
Very heavy items will require a forklift to move them from the curbside to their permanent location. You can contact a local contractor or landscaper to help you with this.
Please be aware that the delivery can not REFUSED for any reason. Refusal of delivery will result in customer incurring all shipping and or redelivery cost of the delivery. If you suspect any damage upon delivery please mark the bill of laden - SUBJECT TO INSPECTION, so any issues may be corrected or replaced. Please contact our office at 1-888-527-9888, within 2 days to report any damages or issues.
Pickup at our warehouse:
Sorry, no local pickup available.