Shipping
Information
-
Please be there to
sign for the delivery and inspect the item for potential damages.
All shipments over $50 in value will require a signature.
-
Any changes in
delivery address while shipment in transit will incur a $15
CHANGE OF ADDRESS FEE.
- Any items returned to sender by carrier will incure double shipping and handling fee.
Shipping and handling
are calculated in the shopping cart once you finish adding your
items. Then you will be requested to enter your zip code.
Based on the weight of the items and your zipcode, our
shopping cart will offer you several shipping options to select from
and the cost for each option.
Delivery time:
Standard Shipping:
Delivery time varies
based on your location and shipping service requested. You can
see an estimate of ground delivery time on the above map.
Unless you've
requested "EXPRESS DELIVERY", please allow up to 7 business days for
the delivery of your order in the USA, and up to 15 business days for International orders including CANADA. That includes UPS Ground and USPS Priority Mail
service. Even though most items we try to keep in stock at our warehouse, some items we drop ship from our suppliers directly. So if you need a rush delivery, make sure you select express delivery option.
Express Shipping
If you want guaranteed
NEXT "Business" Day or 2nd "Business" Day delivery, or your order is
urgent, then request so in the shopping cart. All express
shipping services need to be submitted online by 3PM EST or over the
phone by 5PM EST.
Saturday deliveries
Saturday deliveries are among premium services and
subject to additional charges as per the carrier. We highly
recommend you submit special delivery orders through one of our
sales staff. Please note that if you need Saturday Delivery, you
will need to mention that in the shopping cart.
Additional charges (~$15 ) will apply for Saturday delivery.
Customers Outside
the Continental U.S.
If you wish to ship something outside the continental U.S., you may
contact us for a shipping quote. You must have the name and product
code of the item you wish to purchase as well as a full shipping
address ready when you call or e-mail. We cannot give you a quote
without this information. You can also try online by adding the item
to the shopping cart, then proceed to "Calculate Shipping". For all
international orders, we are not responsible for any taxes, duties,
or any other fees in your country as a result of your order.
Same Day Shipping
'Same Day Shipping' indicates that an item is in stock in our
warehouse and will ship the same day you order it, provided your
order is placed prior to 2pm EST. Please note that 'Same Day
Shipping' does not mean that your order will arrive at your shipping
destination the same day you order it.
Truck Delivery
Due to the weight and size of many large or heavy items they must be
sent via independent freight carriers. Here are a few things to
note.
If you require any type of special delivery for large items please
let us know at the time of ordering. There may be additional charges
for items such as lift-gates, special size truck, etc. A lift-gate
is a mechanism on the truck that lowers your shipment from the truck
bed to the ground, which is required if you do not have a forklift
or loading dock.
We will contact you
before shipping if additional charges will apply. The trucking
service will contact you 1-2 days before delivery to schedule the
delivery time.
The delivery driver will deliver your items curbside of your home.
They are not responsible for taking the product onto your driveway
or into your home. Therefore, moving the item from curbside may
require your assistance. You can always ask the driver to assist you
and they may but they are not required.
Very heavy items will
require a forklift to move them from the curbside to their permanent
location. You can contact a local contractor or landscaper to help
you with this.
Please be aware that
the delivery can not REFUSED for any reason. Refusal of delivery
will result in customer incurring all shipping and or redelivery
cost of the delivery. If you suspect any damage upon delivery please
mark the bill of laden - SUBJECT TO INSPECTION, so any issues may be
corrected or replaced. Please contact our office at 1-888-519-9595,
within 2 days to report any damages or issues.
Pickup at our Store
In the shopping cart shipment preference, do not select
"Pickup at Seller's Location" unless you intend to come to our warehouse address and pick it up. We only have one local pickup location.
Pickup address and hours are listed at the bottom of this page.
