DIRECTV® requires a 24 month commitment and all equipment must be returned to DIRECTV® if customer cancels service with DIRECTV®
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We can only accept DirecTV receivers returns if it is un-opened and un-activated (subject to 20% restocking fee). See Return merchandise for Refund. No refund will be issued for activated receivers.
If open the new receiver you get and you believe there is a defect in it, it should be covered by manufacturer's warranty and should be returned and replaced by DirecTV directly. Sadoun DOES NOT ACCEPT OPEN RECEIVERS back.
DirecTV RA procedure (within 90 days of purchase):
Call DirecTV customer service at 1-888-777-2454 and request an RA for a defective receiver. You may also request an advanced replacement if you wish.
Sadoun Satellite Sales is an independent retailer of DirecTV and other satellite equipment and is not DirecTV company. DirecTV, is a trademark of DirecTV Corporation. All other trademarks and service marks are the property of their respective owners. Some content of this page may be copyright by Sadoun, DirecTV, or other partners.